Managing your health online

eConsult is an online consultation system which enables patients to submit their symptoms or requests to their own GP electronically during surgery hours.  Submitting an eConsult may result in you being asked to book an appointment.  This system will signpost to NHS self-help information and other services where appropriate.

eConsult is not to be used to request appointments/routine medications.

There are other tasks you can do online, like:

• order repeat prescriptions
• view your test results
• see parts of your health record
• check or cancel appointments
• see your vaccination record

For these, you can use your NHS account/App or SystmOnline. You can access them using their websites or apps.

To set up your NHS account for the first time, you will need to set up an NHS login. Read about how to set up NHS login (nhs.uk).

Once you have set up your NHS login, you can log in to your NHS account or download the NHS App onto your phone.

To set up SystmOnline for the first time:

• visit the surgery with photo ID so we can confirm your identity
• we will give you a username and password
• go to SystmOnline or use the app to register