Appointments

Important: Booking Appointments Online

Some appointments can be booked on-line:

  • Blood tests. These must have been requested by a clinician. If you have not been asked to book one by any medical staff, your appointment may be cancelled. Inappropriate online bookings will also be cancelled
  • Non-Urgent GP appointments. A number of appointments will be made available each day. These appointments are for 15 minutes.

To book appointments on-line you need to be registered with Systmonline

Urgent Same Day Appointment

This service is for urgent acute medical problems only.

When you request an urgent same day appointment, you will be given the next available time slot to attend the surgery. Patients are seen by one of the Duty Team.

You may be seen by :

  • GP
  • Nurse Practitioner
  • Advanced Nurse Practitioner prescriber (ANP)
  • Physiotherapist
  • Mental Health Practitioner

These are bookable on the day only. 

To book you can either call us from 0800 or visit the surgery and speak to one of our reception team.

Please tell us:

  • if you would prefer to consult with the doctor or nurse by phone or face-to-face
  • if you need an interpreter
  • if you have any other access or communication needs

Routine Appointment

We offer routine appointments with various practitioners including GPs, Advanced Nurse Practitioners (ANP), Nurses, GP Assistant, Health Care Assistant, Counsellor/Psychotherapist, Mental Health Practitioner, Physiotherapist, Health and Wellbeing Coach, Social Prescriber and Nutritionalist every weekday 0800-2000 and 0900-1700 on Saturday.

We also offer early bird appointments between 0700-0800 Tuesday, Wednesday, Thursday and Friday with a GP or ANP.  

Most routine appointments are pre-bookable 2 weeks in advance.

Routine consultations can be face-to-face or by telephone.

To book a routine appointment:

  • Call us at 1000 onwards (Mon - Fri)
  • Visit the surgery after 1000 and speak to one of our reception team.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable health professional to help you.

Please tell us:

  • if you need an interpreter
  • if you have any other access or communication needs

Use the Healthier Together App

Together app has been designed to allow you to access care for your child much more easily.

For babies, toddlers, tweens or teens, the NHS Healthier Together app gives practical health advice, 24/7; what to look out for, what you can safely treat at home and when to get mediacl help.

If your child is unwell and needs to be seen by a healthcare professional, instead of having to call your GP surgery, your surgery would like you to  use the app to directly inform them about your child's symptonms. They will then contact you to decide what needs to be done.

Download the free app AppStore  or  Google Play.

Click for more information

Cancelling appointments

GP appointment? Don't need it? Cancel it!

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.

How to Cancel an Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us on 023 80438397 as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.

Alternatively you can cancel your appointment online using Patient Access or The NHS App if you are signed up to the service.

Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 230 appointments are missed each month

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources

eConsult

eConsult is an online consultation system which enables patients to submit their symptoms or requests to their own GP electronically during surgery hours. Submitting an eConsult may result in you being asked to book an appointment.  This system will signpost to NHS self-help information and other services where appropriate.

This is NOT for acute problems.

 

econsult
Pharmacy First promotional poster

Choose Pharmacy First

Your local NHS pharmacy can help you with certain acute minor illnesses and prescribe treatment without having to get a GP appointment.

You do not require an appointment with the pharmacy.

Some local pharmacies that offer this service include:

Home Visits

If you think an immediate home visit is required, please contact us as soon as possible.

Our team are keen to ensure we make the best use of our practitioner's time to provide the most appropriate care to those most in need. This is a clinical decision and, for the majority of patients, it is more effective and efficient to be seen in the surgery setting.

 

If you need help when we are closed

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

NHS 111 online is for people aged 5 and over.

Call 111 if you need help for a child under 5.

 

EYE

NHS Primary Eyecare Services

If you have a sticky or red eye or are experiencing sudden onset of new eye problems such as flashes, floaters, vision loss or minor eye injuries there is a specialist service available locally   Find Practice

This is not a walk-in service. You will be asked to explain your eye problem after which you may then be given self-care information, booked in for an appointment (virtual or in person), referred to hospital eye services, or referred to your GP practice if there are other health issues that need to be addressed.

Training Practice

We are a teaching and training practice. This means that, with a patient’s consent, medical,nursing, physio, pharmacy and paramedic students may be present during consultations. Occasionally consultations are also videotaped for training purposes with the focus being on how we can improve our consultation skills.

Page last reviewed: 09 October 2025
Page created: 31 January 2025